30-Day Money-Back Guarantee
We want you to love your RAYZE wing. If you're not happy with it for any reason, you can return it within 30 days of delivery for a full refund of the product price.
How to start a return
- Email us at angelkarlo98@gmail.com with your order number and the reason for the return.
- We'll reply within 24-48 hours with the return address and instructions.
- Once we receive the item, your refund is issued to your original payment method within 5-7 business days.
Conditions
- The wing and accessories should be returned in their original condition with all parts included.
- Return shipping is paid by the customer, unless the item arrived damaged, defective or wrong.
- Shipping Protection and Priority Shipping fees are non-refundable.
Damaged, defective or wrong item
If your order arrives damaged, stops working, or you received the wrong style, contact us within 30 days with a photo or short video. We'll send you a free replacement or a full refund, your choice. You won't pay for return shipping.
Lost packages
If your package is lost in transit and you added Shipping Protection, we'll reship your order at no cost.